Oliver Seaworthy was employed at RoyalCasino.dk/ RoyalCasino.com Ltd. as a CS agent in a full-time position of 40 hours per week from 30-07-2024 to 11-04-2025.
The employment ended at Oliver's request.
The tasks and requirements of the agent role within areas of responsibility:
Answering user inquiries via email and chat:
The function requires good communication skills, empathy, patience, creativity, and cooperation skills, which came very naturally to Oliver.
His emails are very well-considered and tailored with an understanding of the individual user. Furthermore, knowledge of and understanding of the company's "Terms and Conditions", some technical understanding of mobile functions, computer functions, website structure and slot machines, understanding and skills in various operating - IT - and work systems, campaigns and bonus rules, and being solution-oriented are required, and here Oliver has distinguished himself and has been a great help to other colleagues.
Monitoring and processing transactions – checking and approving deposits and withdrawals:
The function requires overview, understanding of the transaction's path to and from the user, analytical insight, knowledge of reasons for rejected transfers, payments via payment cards and Mobilepay, knowledge of 3DS - all of which Oliver has fulfilled very satisfactory.
KYC – Know Your Customer – requests for documentation:
Here, knowledge of money laundering, misuse of payment methods, responsible gambling, altered gaming - or transfer patterns is very important, as is being detail-oriented and independent, which Oliver has been successful with, and he has demonstrated very fine skills in this area.
Overall:
Oliver very quickly showed good skills in detail, technique, and formulation, and following both his own wish and a wish from the company, Oliver was assigned to SEO and QA tasks. Here, Oliver has optimized our news articles and game reviews, and he has also been responsible for preparing the reviews according to issued guidelines. He has taken a very active part in writing the game reviews and has guided other colleagues. Furthermore, he has created and optimized new work tools for the daily work in our department and has focused on QA processes in general.
Oliver exhibits a very high degree of independence and responsibility, and he manages to maintain an overview in stressful situations and to take care of the most pressing tasks first. His maturity has shone through in his serious approach to both the daily work and in helping colleagues. Oliver has helped train new colleagues and has done so in an instructive, directive, and patient manner. He has been good at spotting what is needed for the individual and in various situations. His good collegial understanding, his open and accommodating nature, and his interest in the people around him have contributed to a very good atmosphere in the office in Malta. He is very well-liked among colleagues.
It can only be a pleasure to recommend him to a future employer.
Marianne Kjaer Skjøth
Director of Customer Operations
RoyalCasino.dk
"As the lead software developer of the HATO Hub medical tablet application, it has been quite an experience to be working with Oliver. He’s a very talented and proactive young man, who is quick at adapting to new ideas, programs, and concepts. We had a struggle for months finding a competent 3D artist for our project, but after Oliver joined the team, the tides turned quickly and we saw a massive improvement on the 3D front of our project."
-Sebastian Cedbak Bak - Lead Software Developer @Hato Medical Technologies
"To whom it may concern. HATO and I have had the pleasure of having Oliver as an intern with us from 12/9/2022 to 04/12/2022. Oliver has in his time at HATO been focused on developing and optimizing our intelligent 3D heart, which is going to be used as a solution in the medical technologies industry. Oliver has worked with Modelling, Retopology, Unwrapping, Texturing and Animation. Oliver has likewise participated in networking events, where he has represented the company with great credibility. Oliver is highly competent in his area. He is a great colleague, who cares about those in his surroundings and actively participates in social as well as company activities. Oliver is hard working and a very dedicated person, that you can always count on delivering on time and will do whatever it takes to deliver a good result. Oliver is detail-oriented, extremely creative, very entrepreneurial and innovative. From our side we give the highest recommendations of Oliver. Take good care of him."
-Steffen Yndal - CEO & Founder @Hato Medical Technologies
"I've had the pleasure of working with Oliver for around 10 months, and he showed me from day 1 that he is an intelligent young man who has his heart in the right place. He takes more responsibility than most young people, and this resulted in him becoming "Closing-Responsible" in a newly opened store, which proved to be a good decision.
With his great overview and calm personality, he takes on any assignment with a smile and always delivers a solid work effort, no matter if it's working the casheer, stocking shelves or cleaning the store. He dedicates himself 100 percent both at work and at his education, which he pays for himself, which shows a rare degree of engagement!
Oliver is very sympathetic as a person, which can be seen both in his customer service and in his flexibility towards colleagues and managers - you can always count on him whenever all hell breaks loose, and I've lost count on how many times he has come to our rescue when we have needed it because of sickness and the likes. With his calming personality he contributes to making others feel safe in his presence, which makes him well suited for teaching and mentoring new employees.
Finally: Oliver is very ambitious, which reflects in his resignation - he wanted a job that is more relevant for his studies, and I can only say that his future employer is getting a highly competent and hard working employee, that everyone will enjoy working with."
-Rasmus Jensen - District Manager @Lidl Denmark